At Jessica Hollis ("we," "our," "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, sign up for our email subscription, fill out our contact forms, or make an online purchase. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, subscribing to our email newsletter, filling out a contact form, or making an online purchase, you consent to the collection and use of your personal information as outlined in this Privacy Policy.

1. Information We Collect

We collect various types of personal information when you interact with our website, including when you subscribe to our email list, complete a contact form, or place an order.

a) Personal Identifiable Information:

• Email Address: To send newsletters, order updates, and promotional emails (if you’ve opted in).

• Contact Details: Name, email, phone number (provided when filling out a contact form or subscribing to our newsletter).

• Order Information: Shipping address, billing address, payment details (for online orders).

• Account Information: If you create an account with us, we collect your login details.

b) Non-Personal Data:

• Website Usage Data: We collect data about how you interact with our website, including IP addresses, browser type, pages viewed, and links clicked. This is done via tools such as Google Analytics to improve the user experience.

2. How We Use Your Information

We use your personal data for the following purposes:

a) To Process Orders:

• To process and fulfill your orders, including payment processing and shipping.

• To send you order confirmations, delivery updates, and tracking information.

b) To Communicate with You:

• To respond to inquiries, provide customer support, and address issues related to your orders or products.

• To send important updates about our products, policies, and services.

c) For Marketing and Promotional Communications:

• If you have subscribed to our email list, we may send you promotional emails regarding new products, special offers, or events. You can unsubscribe at any time by clicking the "unsubscribe" link in any of our emails.

d) To Improve Our Website:

• We use analytics tools (like Google Analytics) to track how users interact with our website and make improvements to our services and offerings.

3. Email Subscriptions

When you sign up for our email subscription, we collect your email address to send you newsletters and updates. You can opt out of these communications at any time by clicking the "unsubscribe" link at the bottom of our emails or by contacting us directly.

We use a third-party email marketing provider (e.g., Mailchimp) to send newsletters. The email provider may also store your email address and track open and click rates for marketing analysis.

4. Contact Forms

When you fill out a contact form on our website, we collect the information you provide (such as your name, email address, phone number, and any additional message) in order to respond to your inquiry. We will use this information only for the purpose of communication related to your query and will not share it with third parties, except as required by law.

5. How We Share Your Information

We do not sell or rent your personal data to third parties. However, we may share your personal data with trusted third parties to complete services necessary to fulfill your order or manage our business.

a) Payment Processing:

We use third-party payment processors, such as Stripe, Klarna, and Apple Pay, to process your payment securely. These providers have their own privacy policies governing how they handle your data.

b) Shipping and Fulfillment:

We share your order and shipping information with trusted delivery partners (e.g., Royal Mail, DHL, specialist couriers) to ensure your order is delivered properly.

c) Legal Compliance:

We may disclose your personal data if required to do so by law or in response to legal requests by public authorities, including law enforcement.

6. How We Protect Your Information

We take the security of your personal data seriously and implement a variety of technical and organisational measures to safeguard it. This includes secure servers, encryption, and the use of SSL (Secure Sockets Layer) technology to protect your payment information during transmission.

Despite these measures, no system is entirely foolproof, and we cannot guarantee the complete security of your data.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and to help us analyse website usage.

a) Cookies:

Cookies are small text files placed on your device to enhance your browsing experience. You can control your cookie settings through your browser, but some website features may not function properly if cookies are disabled.

b) Google Analytics:

We use Google Analytics to analyse how users interact with our website. This data helps us improve the website and optimise your user experience. For more details on how Google uses this data, please visit the Google Privacy Policy.

8. Your Rights

Under UK data protection laws, you have the following rights concerning your personal data:

a) Right to Access:

You can request a copy of the personal data we hold about you.

b) Right to Rectification:

If any of your personal data is inaccurate or incomplete, you have the right to ask us to correct or complete it.

c) Right to Erasure:

You can request that we delete your personal data, subject to certain exceptions, such as when we need to keep it for legal reasons.

d) Right to Restriction of Processing:

You can request that we limit how we process your personal data in certain circumstances.

e) Right to Object:

You can object to how we use your personal data, including for direct marketing purposes.

If you wish to exercise any of these rights, please contact us using the contact details below.

9. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law (e.g., for tax or legal purposes).

10. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or payment providers. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email: jessicahollisphoto@gmail.com

Effective Date: 1st January 2025