Terms & Conditions.

These Terms and Conditions ("Terms") apply to your use of the website, purchase of products, and any related services provided by Jessica Hollis. By purchasing products from our website, you agree to be bound by these Terms and our policies, including our Delivery Policy and Return & Refund Policy.

1. General Information

Jessica Hollis is a business that sells bespoke, made-to-order prints, framed photographs, greeting cards, postcards, and other products. These Terms apply to all orders placed through our website.

2. Order Acceptance

Once you place an order through our website, you will receive an order confirmation. This does not mean that your order has been accepted. We reserve the right to accept or decline any order for any reason, including product availability, pricing errors, or issues with payment processing.

3. Product Descriptions

We make every effort to display the products on our website as accurately as possible. However, slight variations in colour and size may occur due to the photographic process or your screen settings.

4. Made-to-Order and Bespoke Items

All products, including framed prints and mounted prints, are made-to-order and bespoke. Due to the custom nature of these items, returns are not accepted unless the product is faulty or damaged. This is in accordance with the Consumer Contracts Regulations 2013 regarding custom-made goods.

5. Delivery Policy

We are committed to delivering your order safely and promptly. The following details apply to all deliveries:

Delivery Costs

Customers are responsible for delivery costs, which will be calculated at checkout based on the size, weight, and destination of your order.

Shipping Methods

  • UK Deliveries: We use Royal Mail's Tracked 48 Delivery or Parcelforce Express 24.

Dispatch Times

  • Made-to-Order Items: Dispatch for made-to-order items may take up to 4 weeks due to their bespoke nature. We will notify you when your order has been dispatched.

  • In-stock Items: In-stock orders are generally dispatched within 3-5 working days.

Delivery Timeframes

  • UK Deliveries: Typically, 3-7 working days from dispatch.

Customs and Import Duties

You are responsible for any customs duties or import taxes applicable to your order. We recommend checking with your local customs office for details.

Packaging

All items are carefully packaged to ensure they arrive in excellent condition. We use protective materials such as bubble wrap and sturdy packaging.

Delivery Issues

If your order is damaged or lost during delivery:

  • Damaged Items: Please contact us immediately and provide photos of the damage and your order details.

  • Lost Items: We will assist in filing a claim with the courier service.

6. Returns and Refunds

We accept returns and offer refunds only for faulty or damaged goods. This policy applies to made-to-order/bespoke items. Non-made-to-order/bespoke items can be returned within 14 days of receipt, provided they are unused and suitable for resale.

For returns or exchanges, please see our Return & Refund Policy for detailed instructions.

7. Payments

We accept payments through the following methods:

  • Visa

  • Mastercard

  • AMEX

  • Discover

  • Apple Pay

  • Afterpay/Clearpay

  • Klarna

  • Link by Stripe

8. Order Cancellations

Orders for made-to-order or bespoke items cannot be cancelled after the order is confirmed, except in cases of fault or damage. For non-made-to-order items, cancellations can be requested within 14 days from the receipt of the goods, provided the item is unused and in its original condition.

9. Intellectual Property and Copyright

All content on this website, including but not limited to images, photographs, artwork, text, and designs, is copyrighted and owned by Jessica Hollis unless otherwise stated. You may not use, reproduce, or distribute any content from this website without the express written consent of Jessica Hollis. All rights are reserved.

10. Limitation of Liability

To the maximum extent permitted by law, Jessica Hollis will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our products, delivery, or these Terms and Conditions.

11. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising in connection with these Terms will be subject to the exclusive jurisdiction of the UK courts.

12. Amendments to Terms and Conditions

We reserve the right to update or amend these Terms at any time without notice. Any changes will be effective immediately upon posting on the website. By continuing to use our services, you accept the updated Terms.

13. Contact Us

If you have any questions about our Terms and Conditions or need assistance with an order, please contact us via the contact form on our website, or email us at jessicahollisphoto@gmail.com.

By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to these Terms and Conditions.